Online store and delivery
The pharmacy’s online store, from prescription to delivery.
On the website or on their phone, the customer sends a photo of the prescription, receives the quote the pharmacist approved, pays with Pix or card and chooses delivery or pickup. Clara, an AI agent, follows each order; the pharmacist approves the quote and the team delivers.
Illustrative values.
The store’s agent
The customer buys through the store. Clara follows each order.
Clara Moura serves customers in the online store and introduces herself as an AI agent. She opens the order when a prescription comes in, sends the quote the pharmacist approved for payment by Pix or card, and keeps the customer informed at every step, up to delivery. Health questions go to the pharmacist.
Receives the photo or PDF of the prescription sent through the store and opens the order for Iris to transcribe
Sends the quote the pharmacist approved, for payment by Pix or card
Lets the customer know when the order is paid, ready and out for delivery
Organizes the day’s deliveries into routes for the team to check
What’s the status of Carla N.’s online order?
Order PD-2026-1204 is paid: R$ 156.30 by Pix, for the 60-capsule formula the pharmacist approved and the SPF 50 sunscreen. Carla chose delivery, and I let her know the formula is being compounded. Once the pharmacist releases it, the order goes on the Downtown Branch’s afternoon route.
Illustrative example.
From prescription to delivery
Four steps, each with its own owner.
01
The customer sends the prescription
Through the online store, on the website or on their phone, the customer sends a photo or PDF of the prescription. Clara records the customer’s consent and opens the order linked to their record.
Clara · opens the order
02
The pharmacist approves the quote
Iris transcribes the prescription and checks the doses, Marcos calculates the formula, and the price comes from the pharmacy’s price tables. The pharmacist assesses the prescription and approves the formula and the quote.
Pharmacist · approves
03
The customer pays online
Clara sends the approved quote, and the customer pays with Pix or card. The confirmed payment is recorded on the order and goes into the branch’s accounts receivable.
Customer · pays
04
Delivery or pickup
Once the pharmacist releases the formula, the order goes on the delivery route or is ready for pickup at the counter. Clara lets the customer know.
Team · delivers
In the online store
What customers find in the pharmacy’s online store.
Ready-made products with stock and price
Ready-made products appear with the price from the pharmacy’s tables and the branch’s stock balance. The sale is posted as an outflow to the lot’s stock ledger, just like at the counter.
Formulas by prescription
Compounded formulas are not displayed as products. The customer sends the prescription and pays only the quote the pharmacist approved.
Pix or card
The customer pays with Pix or card right in the store. At invoicing, each part gets its own invoice: NFS-e for the formula, NF-e or NFC-e for the ready-made product.
Order status
The customer sees what stage the order is at: prescription under review, quote sent, paid, being compounded, ready, out for delivery or delivered.
Prescription medicines
They appear with no images or advertising, only with the details Anvisa allows in a price list, and are dispensed only after the pharmacist assesses the prescription.
The pharmacy’s details
The store runs on the pharmacy’s .com.br domain and shows on its home page the CNPJ, address, opening hours, the responsible pharmacist and their CRF number, the health license and the Anvisa authorization.
Delivery
Deliveries by route, confirmed at the customer’s door.
Clara organizes the day’s deliveries into routes, in address order, and the person in charge of deliveries checks and confirms each route. At the door, the courier records the name of the person who received the order, and the customer is notified.
Formulas with the “Keep refrigerated” warning on the label go out in an insulated box
Every order includes a printed slip with the pharmacist’s name and the pharmacy’s phone number and address
When the regulations require the original prescription, the order only goes out after the pharmacist checks it
Products or formulas containing a Portaria 344/98 substance are excluded from online payment
Orders that could not be delivered return to the branch, with the reason recorded
Illustrative values.
What stays with people
Clara follows along. People approve, release and deliver.
01
Approve the quote
The pharmacist assesses the prescription and approves the formula and the quote. Prices come from the pharmacy’s tables; discounts need approval from the person accountable for sales.
02
Release and counsel
Only formulas the pharmacist has released go out for delivery or pickup. Through the store, the customer talks directly to the pharmacist, and Clara gives no health advice.
03
Confirm the route and the delivery
The person in charge of deliveries confirms the route, and the courier confirms each delivery. The refund for a canceled order is approved by the manager, and the original stays in the history.
Questions about the online store.
See an online order, from prescription to delivery.
In the demo, you see the prescription sent through the store, the approved quote, the Pix payment and the delivery route. We handle your pharmacy’s migration at no cost.